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How Natera designed an agentic AI system for lab ops with Amazon Bedrock AgentCore

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Natera built SWARM, an agentic AI system on Amazon Bedrock AgentCore that captures institutional lab-operations knowledge and deploys it at scale. This post walks through the full architecture, from knowledge base construction to deployment and evaluation, delivering about 130x faster first response and 96.2% automated coverage across support tickets.

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At Natera , a leader in cell-free DNA (cfDNA) testing, keeping lab instruments up and running is critical, because equipment downtime disrupts sample processing. Natera’s lab engineering team, led by Ariel Jirau worked with AWS to build SWARM (Systematic Workflow Analytics and Resolutions Manager), an agentic AI system for lab operations. This post walks through how the Natera team built an agentic AI system for lab operations using Amazon Bedrock AgentCore that captures and deploys…

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