Accelerating aircraft IFEC diagnostics with agentic AI on AWS
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Panasonic Avionics worked with AWS and the AWS Generative AI Innovation Center to build an agentic AI system on Amazon Bedrock, Amazon SageMaker, and AWS Glue that diagnoses in-flight entertainment and connectivity (IFEC) issues across a global fleet, reducing diagnosis time from hours to minutes while maintaining accuracy.
Panasonic Avionics Corporation provides in-flight entertainment and connectivity (IFEC) systems across a large global fleet serving hundreds of airlines and billions of passengers annually. When a system issue affects passenger experience at this scale, engineers must diagnose the root cause quickly across thousands of unique deployment configurations. Doing this manually, correlating logs, metrics, and ticketing data across diverse fleet variants, can take hours and requires deep institutional…
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