Building a restaurant telephony AI host with Amazon Connect
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Learn how to build a voice ordering system for restaurants that answers a phone call and takes an order end to end, with no app, no website, and no sign-in. It uses Amazon Connect for telephony, Amazon Connect Agentic Voice for real-time speech, an Amazon Connect AI agent for reasoning, and Amazon Bedrock AgentCore Gateway to reach backend tools through…
At many restaurants, a large share of orders still arrive by phone, and those calls usually land on a staff member who is already taking care of customers at the counter. Callers wait on hold, orders get written down by hand, and busy periods make both worse. Adding an app or a website helps customers who prefer to order online, but it does nothing for the person who wants to call and order. In this post, we show you how to build a voice ordering system that answers a phone number and takes the…
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