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How Circle K accelerated DevOps incident triage to under 15 minutes with Amazon Bedrock

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Circle K's DevOps team cut incident triage from 45-60 minutes to under 15 by building an agentic triage system on Amazon Bedrock. This post walks through the architecture, the initial Amazon Bedrock Flows implementation, the migration to Amazon Bedrock AgentCore, and the lessons learned from scaling it.

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This post was co-written with Marek Klatowicz, Cloud DevOps Engineer at Circle K. Many DevOps teams know the incident triage pattern: An alert fires, and before anyone can fix the problem, an engineer spends 45–60 minutes figuring out what happened. They pull logs, check service health, and correlate symptoms across a handful of tools. All of this happens before remediation can begin. At Circle K, this challenge scaled with the business. The company operates more than 17,200 convenience and…

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