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How Worldwide Express automated freight exceptions with Amazon Bedrock

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Worldwide Express automated its less-than-truckload freight billing-exception process with a multi-agent solution built on Amazon Bedrock. Six months after launch, the company cut active exceptions by 75%, improved time-to-cash by four weeks, and unlocked $10 million in free cash flow.

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Worldwide Express (part of ShipStation Global) had built something big: approximately $5 billion in systemwide revenue, over 75 less-than-truckload (LTL) carriers and more than 130,000 customers. But that same scale had a hidden cost. Every month, $15 million in free cash flow sat frozen, locked in billing exceptions no one had resolved yet. Each one had to be chased down by hand, carrier by carrier, with its own rules to check. Worldwide Express outsourced to a team that worked cases one at a…

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