How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore
2d
- Publicado
- Coletado
ShipStation Global's engineering team built Deckhand, an AI IT help desk agent for Slack on Amazon Bedrock AgentCore. It answers routine IT questions from a curated knowledge base, reads error-message screenshots, and files Jira tickets. In its first three months it resolved 97.5% of channel queries with a 96% positive feedback rating.
This post is co-written with Kenneth Salmon, Edward Boswell, Jack Armstrong, Robert Bahn, and Nick Ciubotariu from ShipStation Global. Answering the same IT questions and clearing routine tickets drains time that IT teams could spend elsewhere. To reclaim it, the ShipStation Global Engineering team built Deckhand , an AI-powered IT help desk agent for Slack, on Amazon Bedrock AgentCore . ShipStation Global is the leading intelligent shipping and logistics platform for small and mid-sized…
O overfeed.news indexa e aponta. Publicamos um trecho curto — o artigo completo fica em AWS Machine Learning Blog.
Mais de AWS Machine Learning Blog
Entre para seguir esta fonte
Meta’s Muse Spark Open now available in Amazon SageMaker JumpStart
Muse Spark Open, Meta's coding-optimized open-weight model, is now available in Amazon SageMaker JumpStart. Deploy it to a SageMaker AI endpoint in your own AWS account using SageMaker Studio or the SageMaker Python SDK, and run your first inference request.
Trust in Depth: Giving agents more autonomy without losing control
Enterprise leaders want AI agents to take on more work but don't fully trust them to act correctly every time. Trust in Depth is AWS's layered approach-scope, know, bound, observe, and prove-that lets agents act on their own when their actions can be verified, reserving human judgment for the decisions that need it.
Build self-improving document processing using Amazon Bedrock AgentCore
Learn how to build an agentic intelligent document processing (IDP) system using Amazon Bedrock AgentCore that classifies, extracts, validates, and learns from business documents with minimal human intervention, automatically handling new document formats without manual template configuration.
Generate presentations with Amazon Bedrock AgentCore
This post walks you through building an AI agent system with Amazon Bedrock AgentCore that automates PowerPoint presentation creation from enterprise documents. A supervisor agent, Retrieval Augmented Generation, and Amazon Bedrock Guardrails generate grounded presentations in under 90 seconds.