Beyond hours saved: Building the business case for agentic automation
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The RPA-era ROI model misses most of the value agentic automation creates. This post gives AI center of excellence leaders a framework to size the full value of agents across time savings, exception handling, decision quality, and maintenance economics, and to prioritize which workflows to automate first.
Agentic automation, software that reasons and adapts to complete tasks, is showing up on AI center of excellence (AI CoE) roadmaps. But the standard way companies justify automation investments, hours saved times labor cost minus build cost, was designed for rule-based tools like robotic process automation (RPA). That model misses most of the value agents create. In this post, we introduce a framework AI CoE leaders can use to build a business case that captures the full value of agentic…
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