Aderant builds intelligent ticket triage with Amazon Nova
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Learn how Aderant built an intelligent ticket triage system on Amazon Nova Lite through Amazon Bedrock, automating context gathering, classification, routing, and knowledge enrichment for its cloud operations team.
This guest post is co-written by Angela Mapes and Adam Walker of Aderant. In this post, we share how Aderant , a global provider of business management software for the legal industry, built an intelligent ticket triage system using Amazon Nova Lite through Amazon Bedrock. Aderant’s solution automates much of the context gathering, classification, routing, and knowledge enrichment required for support-ticket triage. The Intelligent Ticket Analyzer supports Aderant’s 38-person SierraOps team,…
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