Natera’s intelligent appointment scheduling with Amazon Bedrock AgentCore
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Learn how Natera built an automated voice agent on Amazon Bedrock AgentCore that lets patients book mobile phlebotomy appointments through natural conversation. The post covers the dual-WebSocket bridge, event-driven latency masking, and progressive-trust authentication behind 100% tool-calling accuracy and sub-7-second latency.
Booking a phlebotomy appointment shouldn’t be a hassle for oncology patients already managing treatment. Natera’s service, powered by Amazon Bedrock AgentCore , allows a phlebotomist to come to the patient, helping Natera deliver a more convenient experience. Natera , a global diagnostics company specializing in cell-free DNA testing, wanted to transform their patient experience by replacing manual scheduling calls with something better. Using Amazon Bedrock AgentCore, they built an automated…
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