Query claims in natural language with Amazon Bedrock Knowledge Bases
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This technical how-to builds a conversational claims assistant on Amazon Bedrock Knowledge Bases that answers natural-language questions with citations. It covers ingesting claim documents from Amazon S3, querying with the AgenticRetrieveStream API, multi-turn follow-ups, metadata filters, and contextual grounding guardrails.
Claim answers are scattered across adjuster diary entries, repair estimates, police reports, payment ledgers, and scanned attachments rather than one searchable field. A policyholder might ask whether a claim was approved, while an adjuster might need every open auto claim over $10,000 from last month. Both tasks require finding and combining evidence quickly and accurately. Retrieval Augmented Generation (RAG) uses retrieved documents to ground model responses. Amazon Bedrock Knowledge Bases…
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